Refund and Cancellation Policy

Effective date: 16 October 2026

Scope and contact. This policy concerns business advertising supplied by The De Beauvoir Deli Co LTD (registered as The De Beauvoir Deli Co. Limited), trading as Fine Food Retail Jobs. Advertising purchasers must be at least 18 and authorised to order for the business. Contact hello@finefoodretailjobs.com with the order reference and vacancy title. Do not send card details. A cancellation request, moderation message or account-credit display is not confirmation that a refund has been processed.

Unused posting credits. Each current package supplies one posting credit with 365-day unused-credit validity, separately from the listing duration. If you want to cancel an unused order or cannot use a credit, contact us before using it or before it expires. We assess the request against applicable legal rights, the terms accepted for that order and what has actually been supplied. A credit’s expiry does not by itself establish or remove a statutory refund entitlement. We do not promise automatic cash refunds, automatic credit restoration, transfers or extensions.

Vacancy cancellation and moderation. Tell us promptly if you want to withdraw a submitted vacancy or close a published role. Payment does not bypass manual approval. If corrections are needed or a vacancy is refused, contact us about a compliant submission and the appropriate treatment of any unused service. Publication, cancellation and moderation status must be distinguished from payment and refund status. A vacancy being filled early, withdrawn by the employer or attracting fewer applications is not by itself evidence that the agreed advertising was not supplied; applicable legal remedies remain unaffected.

Missing or undelivered services. Tell us if the listing period or a purchased benefit is missing or incorrect. We assess what was ordered, what was delivered and the appropriate remedy, which may involve correction, agreed replacement delivery or a refund where required by law or agreed with you. We will explain the outcome and any calculation for a partial refund. We do not treat optional, unpurchased social promotion as an entitlement. If promotion was expressly included in an accepted order, it forms part of the service to be considered; a third-party publication failure does not automatically extinguish our obligations. Material substitutions or changed delivery arrangements must be agreed with you.

Billing, VAT and refund processing. Prices are in GBP excluding VAT, with applicable VAT added at checkout. Raise a suspected duplicate or incorrect charge with the order details so it can be investigated. Any refund confirmed as due will be processed through the original payment route, subject to applicable law and the payment provider’s requirements. We will confirm the amount and applicable VAT adjustment and arrange the appropriate refund or credit documentation. Provider processing times may affect when funds appear. This policy does not promise an unapproved processing deadline or automatic refund; any statutory deadline takes precedence.

Legal rights and complaints. Nothing here excludes remedies that cannot lawfully be excluded. Advertising is offered for business purposes. If a transaction is legally a consumer contract, mandatory information, cancellation and service rights apply and override inconsistent wording. Accepting these terms is not a general waiver of those rights. Send a complaint or request for reconsideration to hello@finefoodretailjobs.com with your order reference.